Why Hire a Ghostwriter?
February 20, 2008
There’s no question about the many benefits of writing a book and becoming a published author. Writing a book gives you instant credibility with clients and prospects, solidifies your expert status and builds your personal or corporate brand. In fact, studies indicate that, while more than 80% of the population wants to write a book, only tiny 2% will ever actually do it! Why? Most aspiring writers cite lack of time, lack of focus or lack of knowing how to physically undertake such an ambitious project.
Enter ghostwriters. No longer those shadowy figures lurking behind the scenes, ghostwriters today are experienced professionals who help aspiring authors write the book of their dreams. These writers and journalists work with their “authors” for months at a time to make sure their book gets written right. Most executives call upon ghostwriters to write for them simply because they don’t have the time or resources to do it on their own.
The price and quality of ghostwriters span a wide range. Like anything else in life, you usually get what you pay for. You can take your chances and try to find a low-priced freelance writer on Elance.com, but you’re far better off trusting your project to a pro who comes recommended from a trusted source or referral. That said, you can expect to pay a good ghostwriter upwards of $50,000 for a full-length, non-fiction business book.
The writing process can take 4 – 6 months to complete your manuscript, but good ghostwriters also serve as an advisor during the process, making sure that you’re project stays on track and is ultimately marketable. However, most ghostwriters rarely get involved in the actual publishing process.
Ultimately, your book is only going to be as good as the material and creativity you provide to your ghostwriter. You’ve got to stay engaged in the process and provide ongoing feedback in order to end up with the book that you envision. Still, with weekly meetings and timely feedback, the process can go smoothly and quickly.
Remember, not all writers are created equal. Look for a ghostwriter who is professional, dependable, collaborative, discreet, easy to work with and not afraid to tell it like it is. Find the right fit and you’re on your way to becoming one of those elite 2% who actually write their book!
Lou Bortone
lou.bortone@gmail.com
www.GhostwriteForYou.com
The true costs of a lost customer
February 11, 2008
As Guerrilla Marketers, we are (or at least we should be) acutely aware of the lifetime value of a customer. We know that it costs six times more to sell something to a prospect than it does to sell to an existing customer. So what are the true costs of a lost customer? If you’ve lost a client due to poor customer service, you’ve not only lost that sale, but likely future sales from that customer. But the true costs go well beyond that one dissatisfied customer.
It used to be that if a customer had a bad experience, they’d tell a handful of people. Today, in the Internet age, that one customer’s wrath can go viral and spread like wildfire. The damage to the “offending” company can be devastating. Take the well-documented tale of “Dell Hell.” In case you hadn’t heard of that PR disaster, journalist and blogger Jeff Jarvis had some misfortune with a Dell laptop, and his experience was so bad that he blogged about it. Word of the Dell Hell incident mushroomed, and soon the Internet was littered with similar complaints vilifying Dell. The public outcry became so loud that it got the attention of CEO Michael Dell, who eventually sat down with Jarvis to try to make peace.
Although that particular story had a relatively happy ending, with Dell going on to address the complaints and become much more proactive in the area of customer service, you can only imagine the millions of dollars in lost sales due to the terrible press. One man’s bad experience - a single, lost customer - led to a firestorm of negative publicity and lost customers for Dell.
Next time you’re wondering what one customer is worth, think about Dell Hell and the true costs of an unhappy customer. It can mean the difference between a lifetime of ka-chings or a lifetime of disappearing dollars!
[tags]Lou Bortone, Online Branding Guy, branding, guerrilla marketing, customer service, CRM[/tags]
What marketers can learn from the Superbowl
February 6, 2008
Everyone is telling me to get over it and move on but, for me…well, I have to find a lesson in everything. Super Sunday is over and will be soon forgotten, but the only thing that can take the sting out of this football fan’s disappointment is to find a way to learn something from it.
So, like 97.5 million other people (second most watched show in US TV history), I watched in disbelief as the New York Giants stunned my 18 – 0 New England Patriots. It’s being called the biggest upset in sports history. Records were supposed to be shattered, but the only things broken on Super Sunday were the hearts of loyal Pats fans.
What can marketers learn from this historic sports lesson? How can we apply this to our businesses and our brands? What are the “weapons” the Giants used that entrepreneurs can adapt? Here’s my take-away from the game:
1. It pays to be the underdog – Fly under the radar and you may surprise everyone!
2. There’s no such thing as a sure thing – Just ask the Vegas odds-makers and sportscasters.
3. Use “shock and awe” to overwhelm your competition – The Giants put incredible pressure on Tom Brady, sacking him five times. What can you do to shake up the marketplace?
4. Use your full arsenal of weapons – One of the pillars of Guerrilla Marketing philosophy is to use a variety of marketing weapons. Look how the Giants used every element of the game – passing, rushing, defense and more - to dominate.
5. Unleash a relentless attack – The Giants kept coming back at the Pats, again and again and again. Their never surrender attitude is an example you should use in your business.
6. Take a page from the competition’s playbook – On the final, winning drive of the game, the Giants looked like, well, the New England Patriots! What can you learn from your competitors?
7. A win is a win is a win – It doesn’t have to be pretty, and it doesn’t have to be perfect. Learn as you go, make adjustments, and find a way to win!
Marketers take heed! Past performance is no guarantee of future results, as they say in the stock market. You’ve got to bring your A-game every day. There’s always a way to outfox your competition, no matter how invincible they may seem.
Lou Bortone is an author and entrepreneur with extensive experience in marketing, branding and promotion. Before starting his own company, Lou was an award-winning marketing executive in the media industry. Lou served as National Promotion Manager for E! Entertainment Television, and later as Senior VP of Marketing and Advertising for Fox Family Worldwide, a division of Fox, in Los Angeles. Today, Lou helps entrepreneurs and solo professionals navigate their online businesses with services such as copywriting, video production and creative services. Visit his websites and blogs at www.LouBortone.com.
[tags]Lou Bortone, marketing, branding, Patriots, Giants, Superbowl, Super Sunday, branding[/tags]
What Can Amy Winehouse Teach Us About Marketing?
February 4, 2008
British singing sensation Amy Winehouse may be the best musical marketing story since Madonna. In case you weren’t paying attention to the music scene – or to the tabloids - over the last year or so, Amy Winehouse is the 24-year old singer, songwriter, (and the latest celebrity train wreck) who sings the hit “Rehab.”
If you’ve heard her sing, you’d know her distinctive style in an instant. And if you’ve ever seen the singer, I guarantee you’ll never forget her. Covered in tattoos, with heavy eye-makeup and her trademark beehive hairdo, Winehouse is impossible to miss.
Sadly, her enormous critical acclaim and six Grammy nominations have been overshadowed by her public self-destruction and reckless drug and alcohol abuse. She’s a favorite target of the tabloids and is right up there with Britney Spears and Lindsay Lohan when it comes to personal train wrecks. In fact, People magazine calls her “a perfect storm of sex kitten, raw talent and poor impulse control.” Amy Winehouse makes Janis Joplin look like a saint. Let’s just hope she doesn’t share Joplin’s fate.
What’s any of this got to do with marketing, you ask? Consider the fact that in the cutthroat music industry, the chances of stardom are one in a gazillion. And when someone bursts on to the music scene like Amy Winehouse, you have to sit up and take notice. Her unique, soulful singing style, her distinctive looks and, yes, even her wacky behavior, create a remarkable brand identity. In “Sethspeak,” Winehouse is a purple cow in a huge herd of me-too musical cattle.
Sure, she’s immensely talented, but so are thousands of other performers. What makes Amy Winehouse stand out is that she’s so… Amy Winehouse! She’s carved out an unforgettable image and an unmistakable identity. Unfortunately, her personal turmoil is now part of that image but, if it doesn’t kill her, it definitely keeps her in the news.
Minus the drama, marketers should learn from Amy Winehouse. I’m not suggesting that you don a beehive wig or run out and make a drunken spectacle of yourself. But you do need to develop a brand. You need to be distinctive. And you need to decide what you stand for. Does Amy Winehouse stand out in a crowd? There’s little doubt about that. But do you? If not, what can you do to grab your share of the spotlight? (Preferably, without breaking any laws!) What can you do to make sure that you’re not singing the same tune as your competitors? Think about it, then go forth and build your brand!
Lou Bortone is an author and entrepreneur with extensive experience in marketing, branding and promotion. Before starting his own company, Lou was a marketing executive in the television industry. Lou served as National Promotion Manager for E! Entertainment Television, and later as Senior VP of Marketing and Advertising for Fox Family Worldwide, a division of Fox, in Los Angeles. Today, Lou helps entrepreneurs navigate their online businesses with creative services such as copywriting, video production and brand-building. Visit www.OnlineBrandingGuy.com
Your “Personal Brand” is More Public Than Ever
February 1, 2008
One of the very first things you learn in the Guerrilla Marketing Coaching Program is that EVERY contact with your customers and prospects is marketing. Each and every point of contact – from the way you answer your phone to your e-mail signature to your website to those goofy photos you posted on Facebook – makes up your personal brand. All of it! If you don’t believe me, just Google yourself and see what you’ve put “out there.” (You can be sure that everyone else who is considering working with you is already Googling you!)
Okay, now as soon as you pull those not-so-flattering New Year’s Eve party photos down off of Facebook or Flickr, take inventory of your personal brand to ensure that you’re sending the right marketing message. How are you putting yourself out there? Is your marketing consistent? Is it intentional? Is it professional? Is there continuity in all of your marketing materials?
If you’re a copywriter and your e-mails are riddled with typos because you were just “zipping off a casual note,” what kind of message does that send? If you’re starting up a business but your e-mail address is still “Schmoopie102,” who’s going to take you seriously as an entrepreneur?
In the age of viral videos and social marketing, we’ve got to be more vigilant than ever about how we brand ourselves and how we present ourselves to the world. Obviously, this applies to our print materials, business cards, products and packaging. But it also goes for the way we act, communicate and conduct ourselves. (Jamie Lynn Spears, are you listening? So much for your “Britney’s sweet, squeaky-clean little sister” brand!)
You’ve got to guard your personal brand like you’re in a casino with hundreds of cameras trained on you. Think back to that scene in the remake of “Oceans 11” with Julia Roberts and Andy Garcia. Casino mogul Terry Benedict gets caught on camera betraying Tess and he loses her, because – in the casino - “someone’s always watching.” Same is true on the wonderful world wide web, so mind your brand!
Oh, and please don’t visit my Facebook page until I have a chance to pull those photos!
Lou Bortone is an author and entrepreneur with extensive experience in marketing, branding and promotion. Before starting his own company, Lou was an award-winning marketing executive in the media industry. Lou served as National Promotion Manager for E! Entertainment Television, and later as Senior VP of Marketing and Advertising for Fox Family Worldwide, a division of Fox, in Los Angeles. Today, Lou helps entrepreneurs and solo professionals navigate their online businesses with services such as copywriting, video production and creative services. Visit his websites and blogs at www.LouBortone.com.
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